VIP Member Exclusive Offer

What to expect (step-by-step)

STEP 1: Confirmation (Immediate)

• Confirmation email + receipt sent to the email you used at checkout
• VIP Help Desk link is included in your confirmation email
• Look for the Customer Support URL at the bottom of the email (this is your VIP Help Desk link)
• Support email is also included at the bottom of your confirmation email
• If you don't receive future emails, check your Spam or Promotions folder
• If you still don't see it there, contact len@beyondthecabin.com

STEP 2: VIP access + updates (Ongoing)

Monthly email progress updates

• You'll receive monthly progress emails with photos, milestones, and what's coming next
• If you don't see an email:
  • Check Spam and Promotions
  • Mark the email as safe and/or add len@beyondthecabin.com to your email contacts
  • Still nothing? Email len@beyondthecabin.com and we'll help right away

Private VIP Facebook group

• After checkout, you'll land on a thank-you page where you can click Join the VIP Facebook group (that's the fastest way in)
• Inside the group, we share behind-the-scenes progress, design decisions, and upcoming experiences
• We invite input through polls and conversations to understand what truly helps you rest, unwind, and reconnect
• Not on Facebook? No problem. We share the same behind-the-scenes updates through email, and you can reply directly to our emails with feedback anytime

VIP Help Desk (your central hub)

• The VIP Help Desk is your central resource for:
  • Cabin details
  • Construction updates
  • Build videos
  • FAQs and key milestones
  • Booking info + how to book
• It's built for VIPs who want one place to catch up even if they miss an email or aren't on Facebook

STEP 3: VIP booking steps (As we get closer)

• Early 2026: VIPs receive access to reserve at their exclusive VIP rate (55% off the nightly rate) and apply the $100 retreat credit toward experience packages
• Spring 2026: The VIP booking calendar opens so dates can be selected
• Summer 2027: We plan to open and welcome our first stays
• We'll send clear VIP announcements as soon as the exclusive rate window and booking calendar open so you won't miss a thing

Timeline (high level)

• Early 2026: VIPs receive access to reserve at their exclusive rate
• Spring 2026: The VIP booking calendar opens so dates can be selected
• Summer 2027: We plan to open and welcome our first stays

What to expect as a VIP

• Monthly email progress updates with photos + milestones
• VIP-only behind-the-scenes updates through email, the VIP Help Desk, and the private Facebook group (optional)

Here's what that means (plain English)

• VIP pricing: 55% off the nightly rate
• VIP credit: $100 retreat credit (applied toward experience packages)
• VIP involvement: Your feedback helps shape the retreat experience so it feels intentional from the moment you arrive
• How VIP access works: VIPs receive early booking access and a private link to reserve at the VIP rate
• Public access: The public will not have access to the VIP rate and will get access to the booking calendar after VIPs, meaning they choose dates later and at public pricing

How it works (step-by-step)

STEP 1: Reserve VIP Access (Now)

• Your VIP access is tied to the email you use at checkout

STEP 2: Receive VIP-only communications (Ongoing)

• You'll receive monthly email progress updates, key milestones, and behind-the-scenes opportunities to weigh in (via email and the VIP community)

STEP 3: Receive your private VIP link (Early 2026)

• We'll email you a private link to reserve at your exclusive VIP rate
• You'll be able to apply your $100 retreat credit toward experience packages

STEP 4: Receive your private link to the booking calendar (Spring 2026)

• You'll receive access to the VIP booking calendar to choose your dates
• VIPs will select dates before the public has access to the booking calendar

Refund rules (simple)

• Before July 1, 2026: Full refund available
• After July 1, 2026: Converts to credit toward a future stay
• Credits: Never expire + can be transferred
• Processing time: Typically 5–7 business days

When to contact support

• You need to update the email tied to your VIP Access
• You submitted a refund request and haven't heard back within 5–7 business days
• You have questions about using or transferring credits
• Support: len@beyondthecabin.com

How to get help (step-by-step)

STEP 1: Go to the VIP Help Desk first

• Visit: https://beyondthecabin.zendesk.com/hc/en-us
• Or use the link in your confirmation email (look for the Customer Support URL at the bottom)

STEP 2: Search for what you need

• Use the search bar to type in your question (examples: "refund," "timeline," "VIP rate," "booking calendar")
• Browse the FAQ articles and resources to find the answer quickly

STEP 3: If you can't find what you're looking for, email us

• If you can't find the answer in the VIP Help Desk, please don't hesitate to reach out. We're always happy to help and we'll get you pointed in the right direction quickly.
• Email: len@beyondthecabin.com
• Typical response time: within 24 hours
• Include: your name + the email you used at checkout + what you need help with

Where to find updates (VIP resources)

VIP Help Desk: your main hub for:

• Past progress updates + email updates
• FAQs + key milestones
• Cabin details + resources
• Build videos
• Booking info + how to book
• Link: https://beyondthecabin.zendesk.com/hc/en-us (also linked in your confirmation email as the Customer Support URL)

• Monthly email progress updates: delivered to your inbox
• Private VIP Facebook group: optional, for behind-the-scenes updates, design decisions, and community input